Data & Privacy
This Privacy Policy explains what personal data 92win collects from Pakistani players, how that data is used, who it may be shared with, and what rights you hold over your own information. Your privacy is taken seriously at every layer of the 92win platform.
Our Data Commitments
Six core principles that govern how 92win treats the personal information of every Member. These are commitments, not just policy statements.
Every data transmission between your device and the 92win platform is encrypted using industry-standard SSL/TLS technology. Whether you are logging in from Karachi or placing a live cricket bet from Lahore, your session data is protected end-to-end at all times.
92win collects only the personal data that is necessary to operate a licensed gaming platform and comply with KYC obligations. We do not collect data that has no clear operational or regulatory purpose. You will never find 92win harvesting information about your browsing activity on other websites.
92win does not sell, rent, or trade your personal data to third parties for marketing purposes. Data sharing with external partners occurs only where it is strictly necessary to process payments, verify identity, or meet regulatory obligations — and only under confidentiality agreements.
Every category of data 92win collects is listed in this Privacy Policy alongside the specific purpose for which it is used. If the purpose changes materially, 92win will notify Members through their registered email address before the change takes effect and provide the option to object.
Personal data is stored on servers with restricted access controls, regular security audits, and encrypted at rest. Access to Member data within the 92win organisation is limited to staff with a direct operational need and is logged for audit purposes.
92win Members have enforceable rights over their personal data — including the right to access, correct, and in certain circumstances request deletion of their information. All rights requests are handled within reasonable timeframes by the 92win compliance team.
Important Notice: By creating a 92win account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the 92win platform. This Privacy Policy should be read together with the 92win Terms & Conditions.
This Privacy Policy ("Policy") sets out the basis on which 92win ("the Platform", "we", "us", "our") collects, processes, stores, and shares personal data relating to individuals ("you", "the Member", "the User") who access or use any service available at 92win.ws and all associated subdomains and mobile-optimised interfaces.
92win is committed to handling personal data responsibly, transparently, and in accordance with the privacy obligations applicable under its international gaming licence. This Policy applies to all personal data collected through the process of account registration, ongoing account usage, customer support interactions, and any other engagement with the 92win platform or its staff.
This Policy does not apply to third-party websites, services, or applications that may be accessible via links from the 92win platform. 92win is not responsible for the privacy practices of any third party. Members are encouraged to review the privacy policies of any external service they access.
For the purposes of applicable data protection legislation, 92win acts as the data controller in respect of all personal data collected from Members and prospective Members through the 92win platform. As data controller, 92win determines the purposes for which personal data is collected and the means by which it is processed.
Where 92win engages third-party service providers — such as payment processors, KYC verification providers, or game studio partners — to process personal data on its behalf, those parties act as data processors and are bound by contractual obligations that restrict their use of Member data to the specific purposes for which it was shared.
For all data-related enquiries, including rights requests and complaints, Members may contact the 92win data compliance team at the contact details provided in Section 14 of this Policy.
92win collects personal data across several categories depending on the nature of your interaction with the platform. The table below summarises the primary categories of personal data collected and the typical source of that data:
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number | Provided by Member during registration or KYC |
| Contact Data | Email address, mobile number, city of residence (e.g., Karachi, Lahore, Islamabad) | Provided by Member during registration |
| Financial Data | Payment method identifiers (JazzCash, EasyPaisa, HBL, UBL account references), transaction history, PKR balances | Provided by Member and payment processors |
| KYC Documentation | Copies of government-issued ID, proof of address, payment method ownership documents | Provided by Member upon verification request |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Automatically collected via platform interaction |
| Usage Data | Pages visited, games played, bet history, login timestamps, session duration | Automatically collected via platform activity |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Generated through Member-support interactions |
| Marketing Preferences | Opt-in/opt-out status for promotional communications, preferred communication channel | Provided by Member via account settings |
92win does not knowingly collect sensitive personal data categories — such as racial or ethnic origin, political opinions, religious beliefs, or health data — unless this is strictly required to fulfil responsible gaming obligations (for example, recording a self-exclusion request). Where such data is collected for this purpose, it is treated with the highest level of security and access restriction.
92win uses the personal data described in Section 3 for the following specific purposes:
Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS notifications from 92win, you may update your communication preferences at any time through the Notifications section of your account settings, or by contacting the support team directly. Opting out of marketing communications does not affect transactional notifications relating to your account activity.
92win processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
92win does not sell your personal data to third parties. Data is shared with external parties only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:
To process deposits and withdrawals, 92win shares relevant financial and identity data with supported payment providers including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. These providers process data under their own privacy policies and are subject to their own regulatory obligations in Pakistan.
Where 92win uses a third-party identity verification service to conduct KYC checks, the data submitted for verification — including identity document images and personal details — is shared with that provider under a data processing agreement that restricts use of the data to the verification purpose only.
Live casino and slot games on the 92win platform are delivered by licensed third-party game studios. These studios may receive technical session data necessary to deliver the game experience and to log game outcomes for dispute resolution. No personally identifiable information beyond a session identifier is shared with game studios in the normal course of operations.
92win may be required to disclose Member data to regulatory authorities, law enforcement agencies, or financial intelligence units where required by law or by a lawful request from a competent authority. In such cases, 92win will comply with the minimum disclosure necessary to satisfy the legal requirement.
In the event of a merger, acquisition, or sale of all or part of the 92win business, Member personal data may be transferred to the acquiring entity as part of the transaction, subject to the same privacy protections described in this Policy. Members will be notified of any such transfer in advance where practicable.
92win uses cookies and similar tracking technologies on the platform website to support the delivery of services, maintain session security, and analyse aggregate usage patterns. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use core platform features, including login and payment processing.
92win retains personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable regulatory obligations. The following general retention periods apply:
Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an individual Member.
92win implements a range of technical and organisational security measures designed to protect Member personal data against unauthorised access, accidental loss, destruction, and disclosure. These measures include:
Notwithstanding these measures, no digital platform can guarantee absolute security. Members are encouraged to use strong, unique passwords for their 92win account and to report any suspected unauthorised access to the support team immediately.
As 92win operates under an international gaming licence, some personal data may be transferred to and processed in countries outside Pakistan where 92win's hosting infrastructure, payment processors, or KYC providers are located. These transfers are carried out under appropriate safeguards to ensure that your personal data continues to receive a level of protection consistent with this Privacy Policy.
Safeguards used for international data transfers include standard contractual clauses in data processing agreements with third-party service providers and, where available, adequacy determinations that confirm the destination country provides an equivalent level of data protection.
Members who wish to obtain further information about the specific safeguards in place for international transfers of their data may submit a request to the 92win data compliance team using the contact details provided in Section 14.
As a 92win Member, you hold the following rights in respect of your personal data. These rights may be exercised by submitting a written request to the data compliance team at the contact address provided in Section 14:
You have the right to request a copy of the personal data that 92win holds about you, along with information about how it is being used, the legal basis for processing, and the categories of third parties with whom it has been shared.
If any personal data held by 92win is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections such as phone number or email address updates may be made directly through your account settings.
In certain circumstances, you have the right to request that 92win delete your personal data. This right is subject to limitations — for example, 92win is required to retain KYC and transaction records for regulatory purposes even after account closure, and erasure requests cannot override these obligations.
You may request that 92win restricts the processing of your personal data in specific circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing based on legitimate interests and the outcome of that objection is pending.
Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, machine-readable format and to request that it be transmitted to another data controller where technically feasible.
You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for direct marketing purposes. Where you object to marketing, 92win will cease processing your data for that purpose immediately upon receipt of your objection.
92win will respond to all valid rights requests within 30 days of receipt. Where a request is complex or involves a high volume of data, an extension of up to a further 60 days may be applied, with notification provided within the initial 30-day period.
The 92win platform is strictly restricted to individuals aged 21 years and over. 92win does not knowingly collect personal data from individuals under this age. If you are under 21 years of age, you must not register an account, deposit funds, or use any 92win service.
If 92win becomes aware — through the KYC process, a third-party report, or any other means — that personal data has been collected from an individual under the age of 21, that account will be immediately closed, all data held for the account will be handled in accordance with the applicable retention obligations (returning deposits where required), and the data will be deleted or anonymised as soon as regulatory retention requirements allow.
Parental Notice: If you believe a minor under your care has registered on the 92win platform, please contact our support team immediately at [email protected]. We take underage access extremely seriously and will act on all credible reports without delay.
92win reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, regulatory requirements, or platform features. Where material changes are made to this Policy, 92win will provide advance notice to Members through one or more of the following methods: email notification to the registered account address, a prominent notice on the platform homepage, or an in-account notification upon next login.
The updated Policy will display a revised effective date at the top of this page. Continued use of the 92win platform following the publication of a revised Privacy Policy constitutes acceptance of the updated terms. Members who do not accept a material change to this Policy may request account closure and withdrawal of their available balance prior to the effective date of the change.
The current version of this Privacy Policy is always available at 92win.ws/privacy-policy.
For any questions regarding this Privacy Policy, to exercise your data rights, or to raise a formal data protection complaint, please contact the 92win data compliance team using the details below:
Data Compliance Team — 92win
Email: [email protected]
Subject Line for Rights Requests:
Please use "Data Rights Request – [Your Name]" to ensure your request reaches the compliance team directly.
Subject Line for Privacy Complaints:
Please use "Privacy Complaint – [Your Name]" and provide full details of the matter in the body of your email.
Response Timeframe:
92win acknowledges all data-related requests within 72 hours and aims to provide a substantive response within 30 calendar days.
If you are not satisfied with 92win's response to a privacy complaint, you may escalate the matter to the data protection authority or regulatory body applicable under 92win's international gaming licence. Details of the relevant authority are available upon request from the compliance team.
92win combines a secure, licensed gaming environment with full PKR support and trusted Pakistani payment methods. Your data is protected — your game is yours.
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